At 2jj, we take the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect from Pakistani players, how we use it, who we share it with, and what rights you have over your own data. We are committed to handling your information with full transparency and in accordance with internationally recognised data protection standards.
Six core privacy principles that guide how 2jj handles your personal information.
2jj collects only the personal data that is strictly necessary to provide you with a safe, compliant, and functional gaming experience. We do not collect data for the sake of it. If we do not have a clear, lawful reason to hold a piece of information, we do not collect it.
All data transmitted between your device and 2jj is protected by 256-bit SSL encryption. Sensitive data stored on our servers — including identity documents and payment information — is encrypted at rest. Access to personal data is restricted to authorised personnel only on a strict need-to-know basis.
2jj does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is your information. We share data only where required by our regulatory obligations, where necessary to operate the platform, or where you have provided explicit consent.
You have the right to access, correct, or request deletion of your personal data held by 2jj. You also have the right to restrict how your data is processed and to object to certain types of processing. All data subject requests are handled within 30 days of receipt.
2jj retains personal data only for as long as it is required for the purposes for which it was collected or as required by applicable law and regulatory obligations. When the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 2jj will notify affected players without undue delay. We will provide clear information about what occurred, what data was affected, and what steps we are taking to address the situation.
Important Notice: This Privacy Policy ("Policy") describes how 2jj ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of players and visitors ("you", "your") in connection with the operation of the 2jj online casino and sportsbook platform. By using 2jj, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately.
1.1 2jj is Pakistan's premier online casino and sports betting destination. In the course of providing our services — which include cricket betting, live dealer games, slot games, fishing games, lottery products, and a full-featured PKR cashier — we collect and process personal data about our players and platform visitors.
1.2 This Policy applies to all personal data processed by 2jj in connection with your use of the platform, regardless of whether you access 2jj via a desktop browser, mobile browser, or any other supported device. It applies equally to registered players and to unregistered visitors browsing the platform.
1.3 This Policy should be read in conjunction with the 2jj Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform.
1.4 We are committed to ensuring that your personal data is handled lawfully, fairly, and transparently. We will never use your data in ways that you would not reasonably expect , and we will always give you clear information about how your information is being used.
2.1 For the purposes of applicable data protection law, 2jj is the data controller in respect of all personal data collected and processed through the platform. As data controller, 2jj determines the purposes for which and the manner in which your personal data is processed.
2.2 2jj operates under an internationally recognised online gaming licence and is subject to the data protection and privacy requirements imposed by its licensing authority, which include obligations regarding lawful processing, data subject rights, and breach notification.
2.3 For all data-related enquiries, requests, and complaints, you may contact our dedicated Data Protection team using the contact details provided in Section 16 of this Policy.
3.1 2jj collects personal data through several channels, including account registration, identity verification, platform usage, payment transactions, customer support interactions, and voluntary communications from you. The categories of personal data we collect are set out below.
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration, account settings |
| Financial Data | JazzCash/EasyPaisa account numbers, HBL/UBL/Meezan bank account details, transaction history | Cashier, deposit & withdrawal |
| Gaming Data | Bet history, game session logs, wagering totals, win/loss records | Platform activity |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatic collection |
| Communication Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Compliance Data | Source of funds documentation, AML screening results, responsible gaming flags | Regulatory compliance checks |
3.2 We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for the purposes of identity verification in accordance with our KYC obligations, in which case such data will be handled with additional safeguards.
3.3 Where you choose not to provide personal data that is required for a specific purpose — such as identity verification data needed to process a withdrawal — we may be unable to provide the relevant service until the required information is supplied.
4.1 2jj uses the personal data we collect for the following purposes:
4.2 We will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.
5.1 2jj processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:
5.2 Where processing is based on legitimate interests, 2jj has conducted a balancing assessment to confirm that those interests are not outweighed by your data protection rights. Details of these assessments are available upon request.
6.1 2jj does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the circumstances described below.
6.2 All third parties with whom 2jj shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection laws.
7.1 All payment transactions on 2jj are processed through secure, PCI-DSS compliant payment channels. Full bank account numbers, JazzCash wallet credentials, and EasyPaisa account details are never stored in plain text on 2jj servers. Payment data is tokenised and encrypted in compliance with applicable payment security standards.
7.2 2jj retains transaction records including amounts, dates, payment method identifiers, and reference numbers for a period of seven (7) years from the date of the transaction, in accordance with our anti-money laundering compliance obligations.
PKR Transactions: All financial transactions on 2jj are denominated in Pakistani Rupees (PKR). Your payment data is processed exclusively through payment providers operating within the local Pakistani financial ecosystem, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK.
7.3 You must ensure that all payment methods linked to your 2jj account are registered in your own name. 2jj will not process transactions involving third-party payment accounts and may suspend an account where a mismatch between account holder identity and payment method ownership is detected.
8.1 2jj uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit the platform.
8.2 The types of cookies used by 2jj are as follows:
8.3 You may manage your cookie preferences through your browser settings. Please note that disabling cookies other than strictly necessary ones may affect the functionality of certain features of the 2jj platform.
8.4 2jj does not use third-party advertising or behavioural tracking cookies. We do not allow third-party advertising networks to place cookies on the platform.
9.1 2jj retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 The principal retention periods applied by 2jj are as follows:
9.3 On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data, from which you cannot be identified, may be retained indefinitely for statistical and analytical purposes.
10.1 Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data 2jj holds about you:
10.2 To exercise any of the above rights, please contact the 2jj Data Protection team via the support email address provided in Section 16. We will respond to all valid data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it.
10.3 We will not charge a fee for processing data subject requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act on the request, with written reasons provided.
11.1 2jj implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
11.2 While 2jj takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying 2jj immediately of any suspected unauthorised access to your account.
Security Reminder: 2jj will never ask you to provide your password, full CNIC number, or full payment account credentials via email, live chat, or any other unsolicited communication. If you receive such a request purportedly from 2jj, please treat it as fraudulent and report it to our support team immediately.
12.1 In the course of operating the 2jj platform, your personal data may be transferred to and processed in countries outside Pakistan. Such transfers may occur in connection with our cloud infrastructure, third-party service providers, or the requirements of our international gaming licence.
12.2 Wherever personal data is transferred outside Pakistan, 2jj ensures that appropriate safeguards are in place to protect the data in a manner consistent with the standards applied within Pakistan. These safeguards may include contractual clauses requiring the recipient to protect the data to an equivalent standard, or reliance on the recipient country's adequacy status where applicable.
12.3 You may request details of the specific safeguards in place for any particular international transfer of your personal data by contacting the Data Protection team using the details in Section 16.
⚠ Strict 21+ Policy: 2jj services are strictly for adults aged 21 years and above. We do not knowingly collect or process personal data of any person under the age of 21. If we discover that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and handle any deposits in accordance with our regulatory obligations.
13.1 2jj implements age verification checks at registration and may conduct further age verification at any point during the account lifecycle. These checks are a mandatory requirement of our gaming licence and are designed to protect minors from accessing gambling services.
13.2 Parents and guardians who believe that a person under the age of 21 has registered an account on 2jj, or has accessed the platform without authorisation, should contact our support team immediately via live chat or the support email address in Section 16. We will investigate and take appropriate action as a matter of priority.
14.1 The 2jj platform does not contain links to external third-party websites. All navigation and content on 2jj is internal to the platform. This Policy applies solely to the personal data processed by 2jj in connection with your use of the 2jj platform.
14.2 If you navigate away from the 2jj platform via any means — for example, by accessing a payment provider's own website or mobile application — your activities on that third-party platform are governed by that provider's own privacy policy and are outside the scope of this document.
15.1 2jj reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision will be displayed at the top of this page. Where changes are material, we will notify registered players via email or an in-platform notification prior to the updated Policy taking effect.
15.2 We encourage you to review this Policy periodically to stay informed about how 2jj handles your personal data. Your continued use of the platform after any update to this Policy constitutes your acknowledgement of the changes.
15.3 If you have concerns about any changes to this Policy, you may contact the Data Protection team using the details in Section 16, or you may close your account in accordance with the account closure provisions of the Terms and Conditions.
16.1 For all enquiries, requests, and complaints relating to this Privacy Policy or to the personal data 2jj holds about you, please contact our Data Protection team through the following channels:
Data Protection & Privacy Enquiries:
[email protected]
Live Chat Support:
Available 24 hours a day, 7 days a week inside your 2jj account dashboard. Average first response time is 3–5 minutes.
Subject Line Guidance:
When emailing about a data subject request, please include "Data Request" in your subject line along with your registered username to help us process your request efficiently.
16.2 If you are not satisfied with our response to a privacy complaint or data subject request, you have the right to escalate the matter to the relevant supervisory authority or the dispute resolution body specified by our licensing authority.
Play cricket betting, live dealer games, slots, and more with the confidence that your personal data is secured, respected, and never sold. Join thousands of Pakistani players who trust 2jj every day.
21+ only · Play responsibly · Internationally licensed · Pakistan